Terms of warranty

1. This warranty is provided by ACTIVESHOP limited liability company (formerly ACTIV Tomasz Pacholczyk) with its registered office in Wrocław, ul. Graniczna 8B bud. DC2A, 54-610 Wrocław, entered into the register of entrepreneurs kept by the District Court for Wrocław-Fabryczna in Wrocław, VI Economic Department of the National Court Register under number: 0000924072, REGON: 520066491, NIP: 8943173971, with a share capital of 1,000,000.00 PLN (hereinafter referred to as "WARRANTOR").

2. The warranty is granted for new devices, furniture, and accessories related to them. The warranty does not cover other goods offered through the activeshop.pl store.

3. The warranty is granted for a period of 12 months from the date of purchase of the goods by the buyer through the activeshop.pl store.

4. The territorial scope of the warranty is limited to the territory of the Republic of Poland.

5. WARRANTOR is liable for physical defects of the goods found during the warranty period if these defects arise from reasons inherent in the sold item.

6. The following are not covered by the warranty: a) power cables, b) communication cables, c) electric heaters, thermostats, d) liquid-filled products, e) mechanical damage, f) damage resulting from dust accumulation, g) malfunctions caused by improper maintenance (all upholstered furniture should not be cleaned/maintained with alcohol-containing preparations), h) products in which interference by third parties has been found, i) goods with a damaged factory seal, j) goods with a worn or removed serial number to the extent that it prevents identification of the number, k) overheating of the device due to prolonged operation, l) consumable elements (clutches, filters, bearings, spindles, commutators, brushes, fuses, bulbs, gaskets), m) devices damaged due to electrical overvoltage or overload. This provision does not apply to consumer sales.

7. In the event of a physical defect being found during the warranty period, the entitled party under the warranty may demand that the goods be repaired. In particularly justified cases, WARRANTOR may decide to exchange the goods for a new one.

8. WARRANTOR may refuse to fulfill the justified demand of the entitled party under the warranty regarding the removal of a defect if the cost of fulfilling this demand exceeds the price paid for the goods. This provision does not apply to consumer sales.

9. In order to exercise the rights under the warranty, the entitled party under the warranty is obliged to deliver the goods to the WARRANTOR's registered office or to an authorized service center along with a complaint notification. The costs of delivering the goods purchased in the course of business activity are borne by the entitled party under the warranty. The list of authorized service centers can be found on the activeshop.pl website. The entitled party under the warranty is obliged to properly package the goods to protect them from damage and to properly release the goods subject to complaint if they are collected by WARRANTOR or another entity acting on its behalf.

10. The basis for considering a complaint under the warranty is a properly filled warranty card by the seller along with proof of purchase of the goods.

11. The complaint notification should also contain: a) a detailed description of the defect and the circumstances of detecting the defect, b) personal data and address of the entitled party under the warranty.

12. If the complaint notification does not contain data that would enable the proper consideration of the complaint, WARRANTOR will request the entitled party under the warranty to complete the notification within a period not shorter than 7 days. The period for fulfilling WARRANTOR's warranty obligations begins to run from the date of completion of the complaint notification by the entitled party under the warranty.

13. The goods delivered by the entitled party under the warranty should be clean and in a condition allowing for the consideration of the complaint. In the case of delivering soiled goods, the warranty will be considered after prior cleaning of the goods at the expense of the entitled party under the warranty, according to the rates specified in the price list available on the activeshop.pl website, and after obtaining the consent of the entitled party under the warranty. The deadline for fulfilling the warranty obligations then starts from the date of cleaning the goods. In case of refusal by the entitled party under the warranty to consent to the cleaning of the goods by WARRANTOR, the goods will be returned at the expense of the entitled party under the warranty.

14. WARRANTOR is obliged to fulfill the obligations arising from this warranty within 31 days from the date of delivering the goods by the entitled party under the warranty. The date of fulfilling the warranty obligations is considered to be the day of notifying the entitled party under the warranty about the fulfillment of these obligations.

15. In the event of the unjustified demand of the entitled party under the warranty, WARRANTOR will notify them, within the period specified in point 14, of the refusal to perform warranty repair.

16. In the case of personal collection, the entitled party under the warranty is obliged to collect the goods (at the registered office of WARRANTOR or in an authorized service center where the warranty notification was made) within 7 days from the date of being notified by WARRANTOR about the warranty repair being performed or the refusal to perform warranty repair.

17. In the event of failure to collect the goods within the period specified in para. 16, WARRANTOR will summon the entitled party to collect the goods within an additional period not shorter than 14 days. After the ineffectiveness of the additional deadline, WARRANTOR will charge the entitled party under the warranty with a storage fee for the goods amounting to 2% of the value of the goods, but not less than 5 PLN, for each day of storing the goods.

18. The risk of accidental loss or damage to the goods from the time of delivering it to WARRANTOR until its collection by the entitled party under the warranty is borne by WARRANTOR.

19. In the event of the need to perform repairs not covered by the warranty, such repair may be performed by WARRANTOR at the expense of the entitled party under the warranty, after obtaining the written consent of the entitled party under the warranty and accepting the cost of diagnostics and the cost of repairing the goods.

20. The entitlements under the warranty expire in the event of failure to report the defect of the goods by the entitled party under the warranty within 30 days from the date of its detection.

21. The warranty entitlements are granted to the buyer who purchased the goods directly from WARRANTOR.

22. This warranty does not exclude, limit, or suspend the rights of the entitled party under the warranty resulting from the provisions on the seller's liability for defects in the sold item.